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icon home
  • Shop All
    • BY CATEGORY
      • Frying Pans, Skillets & Crêpe Pans
      • Saucepans, Pots & Rondeau Pans
      • Woks & Bombées
      • Outdoor & Barbeque
      • Baking, Roasting & Pizza
      • Cookware with Lids
      • Grill Pans
    • BY MATERIAL
      • AUS-ION™ - Seasoned Iron Cookware
      • nöni™ non-nickel Stainless Steel Cookware
      • nöni™ non-nickel LIGHTNING Stainless Steel Cookware
    • By SIZE
      • Best for 1 - 3 people
      • Best for 4 - 6 people
    • Shop Our Entire Range
  • Best Sellers
  • Gifts for Mum
  • SETS
  • Kitchen Tools & Accessories
  • Gift Vouchers
  • Clearance
  • About
    • Our Story
    • Our Team
    • Our Cookware
    • Design Museum
  • Product Care Guide
    • AUS-ION Wrought Iron
      • Getting Started
      • Seasoning Guide - QUENCHED
      • Seasoning Guide - RAW
      • Baking Tray & Roasting Pan Seasoning & Care
      • Cleaning & Care
      • Cooking Tips & Tricks
    • nöni Stainless Steel
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  • More
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My pan arrived scratched! and/or I scratched my pan, help!

Firstly, don't worry! See below for advice for AUS-ION™ cookware:

 
RAW finish: our AUS-ION™ RAW pans are finished raw - what that means is they are raw/bare material coated in a light layer of oil or beeswax to protect them in transit from oxidisation. There aren't any synthetic coatings, thus any scratches are superficial and a result of machine 'witness' markings, which we like, as those marks tell an honest story of the way that pan was manufactured. As soon as you commence the seasoning process, your pans will take on their own appearance and gradually darken and get better with age and use.
 
Satin finish: Like AUS-ION™ RAW pans, our AUS-ION™ Satin pans are made from clean iron that has shot-peened then twice seasoned with rice bran oil to help begin the seasoning process and protect the pans from corrosion prior to sale. This is not a synthetic coating, this is just natural seasoning on raw iron. Blemishes/machine marks are very normal and will soon disappear as you begin seasoning and your pan changes in appearance, becoming darker.
 
QUENCHED™ finish: Just like our AUS-ION™ Satin pans, AUS-ION™ QUENCHED™ pans also begin life 'in the raw,' so to speak. They have the ultimate seasoning start via our patented Quench seasoning process, which eliminates the need for oven seasoning at home. However, the dark colour is not a synthetic, toxic or artificially applied coating. Unlike with Teflon™ and other synthetic and/or short wearing coatings, a scratch is just a scratch. With iron cookware you don't need to worry about scratches; there are no health or performance implications when it comes to scratches on iron pans with natural oil based seasoning. In addition, natural seasoning can always be renewed (replaced/repaired) if necessary via our easy to follow seasoning instructions.
 
If your pan arrives with a scratch, we assure you that scratch will soon be forgotten once you start cooking. It will disapear with further seasoning and cooking, and is a great reminder that your pan is healthy and toxin free - you will never need to replace your pan due to a simple scratch or failed coating! Rejoice in knowing that you can heat your pan without releasing any toxins, and use whatever tools you prefer to cook with (including metal), without worrying about damaging or needing to replace your pan due to a simple scratch.
 
Ultimately, pans will never be perfect in appearance unless they are synthetically or artificially coated and all such coatings don't last and are often toxic in one way or another. Over the lifetime of your pan/s, there will be many scratches, scuffs and scrapes by spatulas, knives, etc. You can have complete comfort knowing that these are just superficial scratches in your natural seasoning, not scratches in synthetic, toxic, or short-lived coatings that mean the pan needs to be replaced. Natural seasoning on iron cookware is forever renewable and our pans are made tough, to be workhorses for generations to come, not short-term beauty queens.
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In the spirit of reconciliation Solidteknics acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SOLIDTEKNICS PTY LTD’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘SOLIDTEKNICS PTY LTD’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 17600300481. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

 

WEBSITE TERMS AND CONDITIONS OF USE

 

1. TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. USE LICENSE

  1. Permission is allowed to temporarily download one duplicate of the materials (data or programming) on Solidteknics Pty Ltd's site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial use , or for any public presentation (business or non-business);
    3. attempt to decompile or rebuild any product or material contained on Solidteknics Pty Ltd's site;
    4. remove any copyright or other restrictive documentations from the materials; or
    5. transfer the materials to someone else or even "mirror" the materials on other server.
  2. This permit might consequently be terminated if you disregard any of these confinements and may be ended by Solidteknics Pty Ltd whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. DISCLAIMER

  1. The materials on Solidteknics Pty Ltd's site are given "as is". Solidteknics Pty Ltd makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, Solidteknics Pty Ltd does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

4. CONSTRAINTS

In no occasion should Solidteknics Pty Ltd or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on Solidteknics Pty Ltd's Internet webpage, regardless of the possibility that Solidteknics Pty Ltd or a Solidteknics Pty Ltd approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don't permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. AMENDMENTS AND ERRATA

The materials showing up on Solidteknics Pty Ltd's site could incorporate typographical, or photographic mistakes. Solidteknics Pty Ltd does not warrant that any of the materials on its site are exact, finished, or current. Solidteknics Pty Ltd may roll out improvements to the materials contained on its site whenever without notification. Solidteknics Pty Ltd does not, then again, make any dedication to update the materials.

6. LINKS

Solidteknics Pty Ltd has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Solidteknics Pty Ltd of the site. Utilization of any such connected site is at the user's own risk.

7. SITE TERMS OF USE MODIFICATIONS

Solidteknics Pty Ltd may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. GOVERNING LAW

Any case identifying with Solidteknics Pty Ltd's site should be administered by the laws of the country of Australia Solidteknics Pty Ltd State without respect to its contention of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

 

PRIVACY POLICY

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
  • We will just hold individual data the length of essential for the satisfaction of those reasons.
  • We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
  • Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
  • We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
  • We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.