SOLIDTEKNICS is a development engineering company, working hard at pioneering a new cookware industry for Australia. We are not importers. By choosing to manufacture innovative, high quality products in the high cost country we love, we must do things a little differently than many others in order to remain viable. Please choose carefully and ensure that you have viewed all available images and read through the descriptions and care requirements of any items you wish to purchase. We want you to be delighted.
1. You can trust that SOLIDTEKNICS will handle returns and process refunds in accordance with the Australian Consumer Protection legislation, however, we do not issue refunds if you change your mind or make an incorrect decision.
2. Exchanges will be considered for items received in as-new, unused condition.
3. We trust that you will be familiar with the terms of our famous multi-century warranty before purchase, and understand that it does not apply in cases of improper use, seasoning difficulties, lack of maintenance, or other abuse. Links to our full warranty policy (www.solidteknics.com/warranty/) and instructions pages (www.solidteknics.com/ironcare and www.solidteknics.com/nonicare, as relevant) are included with every product listing.
Thank you sincerely for directly supporting our innovative cookware vision!
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