Estimated Delivery Schedule for Lovers Launches & Kickstarters
Dear Solid Lovers,
Exciting news - our Lovers Edition Lil Flippas and Bottle Openers are ready and shipping has commenced!
Keep an eye out for your dispatch notification over the coming days. We have thousands of orders to pack and ship so please bare with us. Your tracking may take a few days to update.
Also, many of you have been asking - yes, our stainless and Titanium Lil Flippas are dishwasher friendly. The bottle openers can also go in there if you're so inclined. ;-)
If at any time you're looking for updates, please visit our website: www.solidteknics.com/updates
We would love to see your new tools in action in the Lovers group!
Thanks for your patience and support.
We are just sending a quick update on the production of our Lovers Edition Lil Flippas that were estimated to be completed in late September. Due to the pace of this launch, we omitted ensuring there's a First Lovers Edition stamp to suit the design of the Lil Flippa. The stamps are in production, and this means that production is likely now a few weeks behind schedule.
We apologise for the extended wait time, and thank you for your understanding while we work on getting the Lil Flippas into your patiently-awaiting hands!
If you need to update your address, please log in and update your Solidteknics account and email our team when done so we can update all existing orders: firstname.lastname@example.org
We were hoping to be able to begin shipping by the end of this month but unfortunately things have taken a little longer than anticipated so we're not quite ready yet!
The knives have been heat treated and are shipping to our sharpening team late this week, with sharpening to commence the first week of August. It takes around 40 minutes per knife to prepare the finest and sharpest chisel edge! So we expect sharpening to take a couple of weeks, and hope to ship towards the end of August.
Here's an image from our forger - they're still a work in progress but they're taking shape! :)
We thank you again for your ongoing patience! We're getting so close now and can't wait to get these in your hands.
As if Covid hasn't disrupted international supply chains enough, now we've got local port strikes to contend with!
Whilst we have a huge advantage over other companies as we source our iron material and manufacture locally, as you know, we import our noni material from Germany. After a long six months at sea already (overcoming current supply chain delays worldwide due to Covid), this shipment was due to arrive last week. Unfortunately we've now been told it's unlikely to reach us until mid November. This additional delay has been caused by the nationwide port strike action which is having catastrophic impacts on imports in the leadup to Christmas, across all industries and sectors.
This means we don't have the material needed to manufacture our Lovers Edition 2L nöni™ Rondeau and Deep Skillet-Lids. As soon as the material arrives, we will get straight into production. We are hoping to ship by mid December.
This impending shipment of our noni material has plenty of stock to keep us going into the new year, so we don't anticipate any other products or shipping deadlines to be impacted at this point.
We appreciate your understanding and support! We will keep you updated.
Dear Solid supporters,
We’ve received many enquiries recently about the progress of your Söliditi™ 15cm Usudeba. We have been posting updates in the Lovers group, as well as sending emails though it seems some of these may have fallen through the cracks so we thought it must be time for another update!
If you’ve been in the group recently, you’ll likely have seen many excited posts from other Lovers who have begun receiving their knives. We are shipping in small batches each week. Each knife has one final small manufacturing step before reaching Mark. As quickly as Mark receives them, he sharpens and finishes them! We have so far shipped just over 100 to date.
There were significant delays across 2020 and added challenges to get them to this point, and Mark only recently started receiving the knives, ready for sharpening. He’s working as quickly as possible, whilst also ensuring they’re finished to optimal sharpness!
Please note, our team is not able to tell you when yours will ship. There are many variables that come into play such as how many knives Mark receives each week ready for sharpening, how many left handers or right handers there are, as well as many orders having multiple knives. Rest assured, we are shipping in order of time/date ordered. We will email you once yours is on its way.
This website link is great for quick referencing of updates.
There has been a lot (more than anticipated!) of love, sweat and tears that have gone into bringing these to life. Trust us when we say we are as eager as you are to get them into your hands! They are coming. We are hugely grateful for your continued patience.
We have good news to share! Whilst there have been slight delays from the original dates promised to us by our forging contractor, things are moving quickly now! All of the right-handed Söliditi knives have been forged, and are off to get the final touches. This will take up to 10 working days, so should be with Mark by mid-late March. And don’t worry lefties, yours will be close behind!
Mark is warming up his hands in anticipation, ready to get straight into sharpening mode! We will be shipping as quickly as Mark can sharpen, in order of date purchased. We should have the first batch on its way to you before the end of the month.
Here's some behind-the-scenes photos of the forging process in action, and the near-finished product!
Bringing this world-first innovation to life sure has been a long and challenging labour of love, and we cannot thank you enough for your SOLID patience and support.
Mark will post an update in the group as soon as has received the first batch – you know he’ll be too excited to keep that quiet!
Dear Solid Lovers,
We are blessed and so grateful to have such a supportive Solid Lovers group - the vast majority of whom have been extremely patient with the delays to finishing and shipping these historic knives - and for that, we thank you.
This is certainly not the update I was hoping to put out, and I do so with a heavy heart. I had previously promised to sharpen and ship at least 100 per month, starting July/August. However, delays beyond our control have unfortunately made this impossible. I can’t sharpen the Söliditi™ knives until subcontractors have finished their parts of the complex manufacturing process. And complex it is: each step is so specialized that we need a different expert contractor for each phase. Most have been great, some have been slow. It is frustrating for everyone, beyond description, but we’re trying our best to be philosophical about it, while pushing as hard as we can for faster results.
We want to be fully transparent with you about where we’re at in the manufacturing process:
The pre-production castings (Sydney) are beautiful works of engineering art! I’ve never seen such quality in investment casting of carbon steel in my career.
Our forging contractor has been the main source of delays, and most of them beyond their control (Covid labour delays, injuries to key people), and some voluntary (we are a low priority customer when they have a lot of regular customers wanting very simple industrial forgings in large quantities – we’re not big, and not easy!). Our original forging contractor, who we’d held successful trials with prior, let us down. This has meant the set up of a new foundry, who needs to verify setup before production. Every week they promise to run the forging trials but frustratingly, they have yet to follow through. Unfortunately, we’ve ‘burned through’ all the other foundries in Australia, who all considered our innovative new product to be too difficult - the joys of manufacturing in Australia!
As soon as forging trials are complete, investment castings will be run in fast batches of 200, then hopefully forged quickly thereafter (simpler setup for production, after trials are finished), heat treated, then hand sharpened on the InversionEdge sharpening system, with real Japanese water stone edges, for real accuracy!
As long as our forging contractor really does finish setting up within a couple of weeks, we should be able to start shipping the first batch of Söliditi™ knives within 2 months. Yes, a serious delay after we anticipated shipping first batches in May. If there was anything we could humanly do to speed up the process, you know we would.
It’s more heartbreaking for us than you would know, so we are very grateful for those who are showing their love and understanding in this difficult time. It is particularly important for us to see that patience shared on social media, so other Lovers feeling nervous (particularly the new ones), will have more confidence that we’re doing our very best.
However, we understand if some really can’t wait any longer as we acknowledge the delays have been significant. If you would prefer a refund instead of waiting for our first Soliditi C5, please email us: email@example.com and we will quickly refund you and offer the allocated knife to another Lover on our list of those who missed out.
Please remember: this first batch of 15cm Usudeba knives is a rare piece of Solidteknics history. It will never again be stamped ‘1st Lovers Edition’, numbered and signed. We believe it’s worth waiting for, and we hope you’ll choose to stick with us through this bump in the road.
Because I’m so frustrated that I can’t get started hand sharpening your Usudeba knives, I will soon announce a hand-forged kitchen tool that will be offered only ever to Lovers in solid Titanium, as my way of thanking you for your patience. (The same tool will eventually be offered to the public in stainless steel.) We think you’ll love this innovative rare exclusive, and it will deliver much faster because it is much more under our control! If it proves popular with Lovers, I will be hand making more Titanium rarities in coming months.
We are truly sorry for the delays and you have the option of a refund if you’re unhappy, so would appreciate it if you didn’t voice your frustrations on social media.
Thank you all for your patience. It gives us great hope for the future of our Solid vision. We won’t forget the wonderful spirit you showed during this challenging time!
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In the spirit of reconciliation Solidteknics acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.