Firstly, don't worry! See below for advice for AUS-ION™ cookware:
RAW finish: our AUS-ION™ RAW pans are finished raw - what that means is they are raw/bare material coated in a light layer of oil or beeswax to protect them in transit from oxidisation. There aren't any synthetic coatings, thus any scratches are superficial and a result of machine 'witness' markings, which we like, as those marks tell an honest story of the way that pan was manufactured. As soon as you commence the seasoning process, your pans will take on their own appearance and gradually darken and get better with age and use.
Satin finish: Like AUS-ION™ RAW pans, our AUS-ION™ Satin pans are made from clean iron that has shot-peened then twice seasoned with rice bran oil to help begin the seasoning process and protect the pans from corrosion prior to sale. This is not a synthetic coating, this is just natural seasoning on raw iron. Blemishes/machine marks are very normal and will soon disappear as you begin seasoning and your pan changes in appearance, becoming darker.
QUENCHED™ finish: Just like our AUS-ION™ Satin pans, AUS-ION™ QUENCHED™ pans also begin life 'in the raw,' so to speak. They have the ultimate seasoning start via our patented Quench seasoning process, which eliminates the need for oven seasoning at home. However, the dark colour is not a synthetic, toxic or artificially applied coating. Unlike with Teflon™ and other synthetic and/or short wearing coatings, a scratch is just a scratch. With iron cookware you don't need to worry about scratches; there are no health or performance implications when it comes to scratches on iron pans with natural oil based seasoning. In addition, natural seasoning can always be renewed (replaced/repaired) if necessary via our easy to follow seasoning instructions.
If your pan arrives with a scratch, we assure you that scratch will soon be forgotten once you start cooking. It will disapear with further seasoning and cooking, and is a great reminder that your pan is healthy and toxin free - you will never need to replace your pan due to a simple scratch or failed coating! Rejoice in knowing that you can heat your pan without releasing any toxins, and use whatever tools you prefer to cook with (including metal), without worrying about damaging or needing to replace your pan due to a simple scratch.
Ultimately, pans will never be perfect in appearance unless they are synthetically or artificially coated and all such coatings don't last and are often toxic in one way or another. Over the lifetime of your pan/s, there will be many scratches, scuffs and scrapes by spatulas, knives, etc. You can have complete comfort knowing that these are just superficial scratches in your natural seasoning, not scratches in synthetic, toxic, or short-lived coatings that mean the pan needs to be replaced. Natural seasoning on iron cookware is forever renewable and our pans are made tough, to be workhorses for generations to come, not short-term beauty queens.